Delivery & Returns Policy
All orders are delivered within 2-3 business days. The delivery time may differ due to the chosen payment method, availability in our warehouse, product type or due to public Holidays.
Website Returns Policy
We do everything we can to deliver quality products and it is important to us that you are satisfied with your purchase. If you still do not like a product, you can return it within 14 days of purchase date.
Upon receipt of the products, we will refund the purchase amount or arrange a replacement, unless otherwise agreed. The product must be returned to us in its original state and packaging, with all accessories supplied. The costs for return are always borne by the customer.
Please contact us via email@example.com or contact our friendly Customer Service Team on 01728 833400 . Use our form (click here) to report your return to us. After registration you can send your return to:
Pets Unlimited, Customer Services
c/o GEH Ltd
Units 1-5 Masterlord Industrial Estate
Leiston, Suffolk, IP16 4JD
Please remember to include the invoice or print a copy of your emailed order confirmation as proof of purchase. Please also include whether you would prefer a refund or exchange. We ask you to allow 3-5 working days from the time the parcel arrives with us to be processed.
Please note this policy relates to products bought from the talacooking.com website only. If you purchased a Tala product elsewhere then please contact the retailer first in this instance.